Returns: Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No cash refunds on livestock.
Fish guarantee: We offer a 7 day full replacement, 30 day half replacement on fish. Store Credit or Exchange only, we don't give cash refunds on livestock. Must bring in remains of fish within the time period, no exceptions. 1 time only replacement. (Tip: If you lose a fish, put it in a zip-lock in the freezer to prevent decomposition.)
Plant Guarantee: We guarantee lilies for the growing season. If the lily dies, bring back the remains and we'll exchange it for a different lily. No refunds or exchanges on any other type of pond plant. No guarantee over the winter. No cash refunds on plants, exchange or store credit only.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds: Refunds on credit cards may take 7-10 days. (We have no control over this, it's how the payment processing company has things set up.) If 10 days has passed and you haven’t received a refund contact us at support@pondsplusstl.com or by phone (636) 946-2242.
Shipping
To return your product, you should mail your product to: 1757 South Old Highway 94, Saint Charles MO 63303, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
